Terms & Conditions

01Introduction

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&Cs") constitute a legally binding agreement between you ("the Player", "User", or "you") and V12Bet (hereinafter "V12Bet", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at v12bet.cam.

By accessing, registering on, or otherwise using the V12Bet platform in any capacity, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and any additional rules, policies, or guidelines published on the platform from time to time.

If you do not agree with any part of these Terms, you must immediately cease using the V12Bet platform. Continued use of the platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

02Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Platform" means the V12Bet website, mobile interface, applications, and all associated services accessible at v12bet.cam.
• "Account" means the registered user account held by a Player on the Platform.
• "Balance" means the aggregate of real-money funds held in a Player's Account at any given time, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credit, free bet, free spin value, or other non-cashable incentive credited to an Account subject to wagering requirements and bonus-specific terms.
• "KYC" means Know Your Customer — the identity verification process required under our licensing obligations and internal anti-money laundering policies.
• "Wagering Requirement" means the total turnover (aggregate bet amount) a Player must generate before Bonus Funds or associated winnings become eligible for withdrawal.
• "Restricted Jurisdiction" means any territory in which the use of the Platform is prohibited by applicable law or our licensing conditions.
• "Payment Method" means any payment instrument accepted by V12Bet for deposits and withdrawals, including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and approved cryptocurrency options (BTC, USDT).

03Account Eligibility

To register and maintain an Account on V12Bet, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. V12Bet strictly enforces a minimum age of 21 for all account holders. Age verification documents will be requested during the KYC process.
• You are a natural person (not a corporate entity or automated system) acting on your own behalf.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You are not resident in, or accessing the Platform from, a Restricted Jurisdiction where participation in online gambling is prohibited by applicable law.
• You do not hold and have not previously held another Account on V12Bet that was suspended or terminated for breach of these Terms.
• You are not a current employee, contractor, director, agent, or immediate family member of V12Bet or any affiliated group company.

04Account Registration

Each Player may register one (1) Account only. The registration of multiple Accounts by the same individual — whether under the same or different names, email addresses, device identifiers, or payment instruments — constitutes a material breach of these Terms.

When registering, you agree to:

• Provide accurate, complete, and up-to-date registration information including your full legal name, date of birth, valid email address, and contact number.
• Maintain the accuracy of your registration information and update it promptly if any details change.
• Create a secure and unique password for your Account and not share it with any third party.
• Notify V12Bet immediately if you become aware of any unauthorised access to or use of your Account.

V12Bet reserves the right to verify registration information against third-party data sources at any time. Provision of false, misleading, or incomplete registration information may result in immediate Account suspension and forfeiture of any Account Balance.

05Know Your Customer (KYC)

V12Bet is obligated under its international licensing framework to implement robust Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. KYC verification is mandatory before any withdrawal can be processed.

Documents that may be requested as part of the KYC process include:

• Proof of Identity: Malaysian MyKad (front and back), passport, or government-issued photo ID.
• Proof of Address: Utility bill, bank statement, or official correspondence showing your full name and current address, dated within the past three months.
• Proof of Payment Method: Screenshot or confirmation of the e-wallet or bank account used for deposits, confirming ownership.
• Source of Funds: In some cases, particularly for high-value transactions, documentation demonstrating the lawful origin of funds used for gambling activities.

V12Bet aims to complete standard KYC reviews within 24–48 hours of receiving all required documentation. During any pending KYC review, withdrawal requests may be temporarily held. Deposit and gameplay functions are generally unaffected by a pending KYC review unless specific risk flags are raised.

06Deposits & Payments

V12Bet accepts deposits denominated in Malaysian Ringgit (MYR) via the following payment methods: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and approved cryptocurrency options including Bitcoin (BTC) and Tether (USDT).

Minimum and maximum deposit amounts apply as follows:

• Minimum Deposit: RM30 (or MYR-equivalent for cryptocurrency deposits)
• Maximum Deposit: RM30,000 per single transaction (higher limits may apply for verified VIP accounts upon request)

All deposits must originate from a payment account held in your own name. Third-party deposits — where the depositing account is registered to a person other than the Account holder — are strictly prohibited and may result in Account suspension and return of funds.

V12Bet does not charge transaction fees on deposits, though your payment provider may apply its own fees. Cryptocurrency deposit amounts are converted to MYR at the prevailing rate at the time of transaction confirmation.

07Withdrawals

Withdrawal requests may be submitted by any Account holder whose account is fully KYC-verified, in good standing, and whose Account Balance (excluding any locked Bonus Funds) equals or exceeds the minimum withdrawal threshold.

Key withdrawal conditions include:

• Minimum withdrawal amount: RM50 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit where technically possible, as an anti-money laundering control.
• Processing times are as follows: e-wallets (Touch 'n Go, Boost, GrabPay) — typically under 5 minutes; DuitNow and FPX — typically 5–15 minutes; direct bank transfers — typically 15–60 minutes.
• Speed estimates are indicative and may vary during peak periods, technical maintenance windows, or where additional verification is required.
• Any active Bonus Funds or winnings generated from Bonus Funds that have not met applicable wagering requirements are not eligible for withdrawal until wagering conditions are satisfied.

V12Bet reserves the right to request additional documentation before processing any withdrawal, particularly for amounts above standard thresholds or where AML flags have been raised. Processing of affected withdrawals will resume promptly upon satisfactory completion of the requested verification.

08Bonuses & Promotions

V12Bet offers a range of promotional bonuses from time to time, including but not limited to welcome deposit bonuses, reload bonuses, free bets, cashback offers, and VIP loyalty rewards. All promotional offers are subject to the following general conditions, in addition to any offer-specific terms published alongside the relevant promotion:

• Bonuses are available to eligible Account holders only. V12Bet reserves the right to exclude any Account from bonus eligibility at its sole discretion.
• Only one welcome bonus may be claimed per Account, per household, per IP address, and per payment instrument.
• Bonus Funds must be wagered the specified number of times (wagering requirement multiplier) before the Bonus Funds and any associated winnings become withdrawable.
• Different game categories may contribute differently to wagering requirements. For example, slots may contribute 100% while live table games may contribute at a reduced rate. Contribution rates are specified in individual offer terms.
• V12Bet reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice, provided that any bonus already credited and in active wagering progress will be honoured under the terms applicable at the time of opt-in.
• Any attempt to abuse bonuses — including through arbitrage, duplicate accounts, collusion, or systematic exploitation of wagering mechanics — will result in forfeiture of all Bonus Funds and may lead to Account suspension.

09Betting Rules

All bets placed on the V12Bet platform are subject to the specific rules applicable to the relevant product (sports betting, casino games, live casino, etc.) as published on the Platform. In the event of any conflict between product-specific rules and these general Terms, the product-specific rules shall prevail in respect of that product only.

General betting rules include:

• All bets are final once confirmed. V12Bet does not accept bet cancellation requests after a bet has been accepted by the system, except in cases of manifest error.
• In the event of a manifest pricing or technical error resulting in incorrect odds being offered, V12Bet reserves the right to void the affected bet(s) and return stakes to the Account.
• Minimum and maximum stake limits apply per bet and per market. Current limits are displayed at the point of bet placement and may vary by sport, event, market, and Account tier.
• For live (in-play) sports betting, odds and market availability are subject to real-time change. V12Bet accepts no liability for delays in live data feeds that may affect in-play betting decisions.
• Mix Parlay (accumulator) bets are subject to specific terms including minimum selections and maximum payout caps as displayed on the Platform.

10Prohibited Conduct

The following conduct is strictly prohibited on the V12Bet platform. Any Player found to have engaged in prohibited conduct will be subject to Account suspension, balance forfeiture, and referral to relevant authorities where applicable:

• Fraud and Dishonesty: Any act of fraud, misrepresentation, or deliberate deception in connection with your Account or any transaction.
• Money Laundering: Using the Platform to process, conceal, or transfer funds derived from illegal activity. V12Bet operates strict AML protocols and reports suspicious activity to relevant authorities.
• Bonus Abuse: Creating multiple accounts, using third-party details, or otherwise manipulating the system to obtain promotional benefits beyond those legitimately available to a single Account holder.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or market.
• Use of Automated Software: Deploying bots, scripts, data scrapers, or any form of automated software to interact with the Platform without express written consent from V12Bet.
• Unauthorised Access: Attempting to gain unauthorised access to any part of the Platform infrastructure, database, or any other user's account.
• Exploitation of Errors: Knowingly exploiting software errors, system glitches, or incorrectly priced markets to place bets at aberrant prices or in quantities that would not be available under normal operating conditions.

11Intellectual Property

All content on the V12Bet platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the underlying code, is the intellectual property of V12Bet or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming and betting activities. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent.
• Frame, mirror, or otherwise incorporate any part of the Platform into another website or service.
• Reverse-engineer, decompile, or disassemble any software forming part of the Platform.
• Use any V12Bet trademarks, logos, or brand identifiers without prior written authorisation.

12Limitation of Liability

To the maximum extent permitted by applicable law, V12Bet and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of the Platform or these Terms, including but not limited to:

• Loss of winnings, profits, or business opportunities arising from Platform downtime, technical errors, or service interruption.
• Loss or corruption of Account data.
• Delays in payment processing resulting from third-party payment provider issues, including issues with Maybank2u, CIMB, Touch 'n Go eWallet, DuitNow, FPX, or any other payment partner.
• Any decision to wager or not wager on a particular event or game.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

V12Bet makes no warranty that the Platform will be uninterrupted, error-free, or entirely secure. The Platform is provided on an "as is" and "as available" basis.

13Responsible Gambling

V12Bet is committed to promoting responsible gambling and maintaining a safe gaming environment. We provide a range of player protection tools accessible through your Account settings, including:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Alerts: Receive notifications when you have been logged in for a specified duration.
• Reality Checks: Periodic on-screen messages displaying your session duration and net gaming position.
• Self-Exclusion: Request temporary or permanent exclusion from the Platform at any time by contacting our support team. Self-exclusion cannot be reversed for a minimum cooling-off period.

V12Bet is strictly a 21+ platform. Gambling is not suitable for everyone. If you feel that gambling is negatively affecting your health, finances, relationships, or wellbeing, please seek professional support and visit our dedicated Responsible Gambling page.

14Account Closure & Termination

Closure by the Player: You may request closure of your Account at any time by contacting V12Bet support. Upon closure, any available real-money Balance (excluding non-withdrawable Bonus Funds) will be returned to your registered payment method following completion of applicable KYC requirements. Closure requests must be submitted in writing (email or live chat transcript).

Suspension or Termination by V12Bet: V12Bet reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false or misleading registration information.
• Suspected fraud, collusion, money laundering, or bonus abuse.
• Account inactivity exceeding 12 consecutive months (dormant account policy — see below).
• Receipt of a request from a competent regulatory authority or law enforcement body.

Dormant Account Policy: An Account is considered dormant after 12 consecutive calendar months without any login, deposit, or wagering activity. V12Bet will notify the Account holder by email at least 30 days before applying the dormant account policy. Administrative fees of RM10 per month may be deducted from dormant Account balances after this notice period. Account balances reduced to zero will be closed. Players may reactivate dormant accounts by logging in and passing any required re-verification.

15Amendments to These Terms

V12Bet reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice to registered Account holders via email to the registered address or through a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and request Account closure in accordance with Clause 14.

The current version of these Terms, including the "Last Updated" date indicated at the top of this page, is always the governing version. We recommend that you review these Terms periodically to remain informed of any changes.

16Governing Law & Dispute Resolution

These Terms and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which V12Bet holds its primary gaming licence. Details of the applicable governing jurisdiction are available upon request from our support team.

In the event of a dispute between you and V12Bet, we encourage you to contact our customer support team in the first instance to seek an informal resolution. We aim to acknowledge all formal complaints within 48 hours and provide a substantive response within 14 business days.

If an informal resolution is not achieved, disputes may be escalated to the relevant dispute resolution mechanism specified under V12Bet's applicable gaming licence. Malaysian Players should note that local courts may or may not have jurisdiction to hear disputes relating to offshore online gambling operators, and should seek independent legal advice if required.

17Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the V12Bet platform, please contact our support team through any of the following channels:

Our support team operates in English and is available around the clock. For formal written complaints, please use the email address above with the subject line "Formal Complaint — [Your Account Username]" to ensure your query is routed to the correct team.

These Terms and Conditions were last reviewed and updated on 1 January 2026. V12Bet reserves all rights not expressly granted herein.