V12Bet is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, who we share it with, and what rights you hold as a data subject.
All data transmitted to and from the V12Bet platform is protected by 256-bit SSL encryption. We apply industry-standard access controls, firewalls, and security monitoring to safeguard your personal information at rest and in transit.
V12Bet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is used solely for the purposes described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data held by V12Bet. Submit a request to our support team at any time and we will respond within 30 calendar days.
Data is collected for specific, explicit, and legitimate purposes — account management, KYC verification, payment processing, fraud prevention, and service improvement. We do not use your data for incompatible purposes.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing and legal obligations. Account data is typically retained for a minimum of five years following closure.
If we make material changes to this Privacy Policy, we will notify registered Account holders by email before the changes take effect. We maintain a clear version history so you can always compare current and previous policies.
This Privacy Policy (hereinafter "Policy") describes how V12Bet (hereinafter "V12Bet", "we", "us", or "our") collects, processes, stores, shares, and protects personal data relating to individuals who visit, register on, or otherwise use the V12Bet online gaming and sports betting platform accessible at v12bet.cam (the "Platform").
This Policy applies to all users of the Platform, including registered Account holders, prospective players, and any person who visits the Platform without creating an account (collectively referred to as "Users", "you", or "your").
V12Bet is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles under its international licensing framework. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
V12Bet, operating the online gaming and sports betting platform at v12bet.cam, acts as the Data Controller in respect of all personal data collected via the Platform. As Data Controller, V12Bet is responsible for determining how and why your personal data is processed.
For all data protection enquiries, subject access requests, and complaints, please contact us using the details provided in Section 17 of this Policy.
V12Bet collects the following categories of personal data, depending on how you interact with the Platform:
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru) | Registration, account updates |
| Financial Data | Bank account details, e-wallet numbers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal amounts in MYR | Payment processing, KYC, AML compliance |
| Verification Documents | Scanned copies of MyKad (front and back), passport, utility bills, bank statements | KYC process (first withdrawal trigger) |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically on Platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, feature interactions | Automatically during Platform use |
| Communications Data | Content of support chat transcripts, email correspondence, feedback submissions | When you contact our support team |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications | Registration or account settings update |
We do not intentionally collect any sensitive personal data beyond what is strictly necessary for KYC, AML compliance, and responsible gambling obligations. We do not collect biometric data, health data, or any data relating to racial or ethnic origin except where required for identity document verification.
V12Bet collects personal data through the following channels:
V12Bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
V12Bet processes personal data for the following specific purposes:
V12Bet does not sell, rent, or otherwise commercialise your personal data. We may share your personal data with the following categories of third parties strictly on a need-to-know basis and under appropriate contractual data protection obligations:
As an internationally licensed platform, V12Bet may process or store personal data on servers and infrastructure located outside of Malaysia. Where personal data is transferred to countries that may not provide an equivalent level of data protection to that available in Malaysia, V12Bet implements appropriate safeguards including:
By using the V12Bet Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia as described in this section.
V12Bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + minimum 5 years post-closure | Licensing obligation, AML compliance |
| KYC / identity verification documents | Minimum 5 years from date of verification | Anti-money laundering regulations |
| Financial transaction records | Minimum 5 years from date of transaction | Licensing and AML requirements |
| Support communications | 3 years from date of last interaction | Legitimate interest (dispute resolution) |
| Technical / usage data (logs) | 13 months from collection | Security monitoring, fraud prevention |
| Marketing preference data | Until opt-out + 3 years | Consent record keeping |
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be associated with an identified or identifiable individual.
V12Bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They help us remember your preferences, maintain your login session, and understand how you use the Platform.
We use the following categories of cookies:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or complete transactions.
Subject to applicable law and our regulatory obligations, you hold the following rights in respect of your personal data held by V12Bet:
The V12Bet Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the KYC process, and accounts where the holder is found to be underage will be immediately suspended and all funds returned to the originating payment method.
If you believe that we have inadvertently collected personal data from a person under the age of 21, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, delete the relevant data and close the associated account.
V12Bet implements a multi-layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While we take robust precautions, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for using secure networks when accessing the Platform.
The V12Bet Platform may contain functional integrations with third-party payment processors and service providers (such as Maybank, CIMB, Touch 'n Go eWallet, DuitNow, FPX, and others). These third parties operate independently and have their own privacy policies governing the collection and use of personal data in connection with their services.
V12Bet is not responsible for the privacy practices of any third-party service provider. We recommend that you review the privacy policies of any payment provider or third-party service you use in connection with the V12Bet Platform. Our engagement of a third-party service does not constitute an endorsement of their privacy practices.
V12Bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. The "Last Updated" date at the top of this page indicates when the current version came into effect.
Where we make material changes to this Policy, we will notify registered Account holders by email to their registered address at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
If you do not accept the terms of the revised Privacy Policy, you should cease using the Platform and request Account closure in accordance with our Terms & Conditions. Historical versions of this Policy are available upon request from our support team.
For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact our Data Protection team through the following channels:
If you are dissatisfied with our handling of a privacy complaint and believe that a breach of applicable data protection law has occurred, you may have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in your jurisdiction.
This Privacy Policy was last reviewed and updated on 1 January 2026. V12Bet reserves all rights not expressly granted herein.
Questions about how we handle your personal data? Our support team is available around the clock to assist. Or visit our homepage to explore everything V12Bet has to offer Malaysian players.
21+ V12Bet is for players aged 21 and above only. Play responsibly. See our Responsible Gambling page for support tools.